Frequently Asked Questions
Breathing difficulties, limping, vomiting, bleeding, and weakness are some of the many common symptoms of emergency cases. Visit our Is My Pet Having an Emergency Page for more detailed information about these and other emergency symptoms.
We have an ophthalmologist available to perform a range of ophthalmology services. Please note, this service is not intended for eye emergencies. If your pet is experiencing an emergency, please bring them to our hospital immediately.
No. Because we are an emergency practice, we operate primarily on a walk-in basis, so making an appointment is not necessary. However, it is always beneficial to call in advance, if possible, so we can prepare for your pet’s arrival.
We ask that you bring your pet’s medications and your photo ID if you will be paying by check or credit card.
When you arrive, you and your pet will be checked into our computer system, then placed in an examination room when one is available. If your pet is experiencing a life-threatening emergency, they will be seen immediately. You may be asked to sign an emergency consent form.
Depending on the severity of your pet’s emergency, the wait time can be anywhere from 30 seconds to 10 minutes. If your pet is experiencing a life-threatening emergency, they will be seen immediately.
No. We monitor all our patients for the entirety of their treatment, so your pet will never be left alone.
Yes, if the situation allows. However, there are times when our team is very busy caring for other patients, which may prevent you from visiting your pet.
Prices vary from patient to patient, depending on the condition being treated. Although we do not offer billing plans, we accept Care Credit for payment. We can provide you with an estimate prior to receiving your pet.
We do not typically recommend bringing any personal items because we do not have a designated storage area for them, so there may be a chance for items to be misplaced.
Consider no news to be good news, as time does not always allow us to call owners with frequent updates. However, if there is a significant change in your pet’s status or variance from the estimate, you will be called immediately. It is reasonable for owners to call once daily to see how their pet is doing.
Some treatments can be completed in only minutes, but other cases are complex and require days of hospitalization with continued care at your regular veterinarian after we close.
For an additional fee, we offer transport service to your regular veterinarian by one of our technicians.
Although your pet may be able to receive urgent care from your regular veterinarian during their daytime business hours, the Animal Emergency Center is open for emergency care AFTER normal business hours. We are open 7pm to 7am during the week and all day on Saturdays, Sundays, and holidays. In addition, all of our doctors and staff have a wealth of experience dealing with emergency cases. It’s what we do!
Your veterinarian will receive complete medical records and diagnostics, including digital X-rays, CT scans, bloodwork, etc. electronically upon discharge of your pet.